Help Center
Answers to the questions we hear most often.
Create a free account, add your pet's details, then choose a vet and an available time slot from the Find a Vet page. You'll get a confirmation and a reminder before the appointment starts.
We accept UPI, debit/credit cards, and net banking through Razorpay. Card details are never stored on our servers — all payments are processed and encrypted by our payment partner.
No. AI Self Check-Up is a supplementary triage tool that gives you a preliminary read on your pet's symptoms. It is not a diagnosis, and it does not replace an examination by a licensed veterinarian. Always follow up with a real consultation for anything serious.
You can cancel or reschedule from the Appointments tab up to 2 hours before your slot for a full refund to your original payment method. Cancellations closer to the appointment time may be subject to a partial fee to compensate the vet's reserved time.
Doctor accounts are created by our admin team after verifying veterinary credentials and registration. If you're a licensed vet interested in joining, reach out through our Contact page and our team will guide you through onboarding.
It's optional but helpful. Adding known allergies, past vaccinations, and prior conditions lets your vet prepare and gives better advice during the consultation, but you can always book a first visit with minimal details.
Just a phone, tablet, or laptop with a camera, microphone, and a stable internet connection. Join from the Appointments tab a couple of minutes before your slot — no separate app download is required.
Yes. Medical records, prescriptions, and check-up notes are encrypted and only accessible to you, the treating vet, and authorized clinic staff. See our Privacy Policy for full details on how data is handled.
For life-threatening situations — unconsciousness, difficulty breathing, or heavy bleeding — go to the nearest physical emergency veterinary clinic immediately. Our Emergency Care feature offers fast triage and guidance alongside, not instead of, in-person emergency treatment.
Use the Contact page to send us a message with your registered email and a description of the issue. For urgent billing problems, mention your order or appointment ID so our team can look it up quickly.