Privacy Policy

• Account details such as your name, email address, phone number, and password (stored securely, never in plain text).
• Pet profile information you choose to add, including species, breed, age, weight, and medical history.
• Appointment, consultation, and payment records, including check-up notes created by treating veterinarians.
• Basic usage data such as device type and pages visited, used only to keep the platform working reliably.

• To create and manage your account, and to let veterinarians deliver care during consultations.
• To process payments securely through our payment partner and generate receipts.
• To send appointment reminders, prescription updates, and important account notifications.
• To improve the reliability and safety of the platform, including detecting fraud or misuse.

We use industry-standard encryption in transit and at rest, hashed passwords, and access controls that limit medical records to you, your treating veterinarian, and authorized clinic staff at Innovet. No method of transmission or storage is 100% secure, but we work to protect your data using reasonable administrative and technical safeguards.

• We share payment details only with our payment processor to complete transactions — we do not store full card numbers.
• We do not sell your personal data or your pet's medical information to third parties.
• We may share information when required by law or to protect the safety of a person or animal.

• You can access, update, or request deletion of your account information at any time from your profile settings.
• You can request a copy of your pet's medical records held on the platform.
• You can ask us to correct inaccurate information about you or your pet.

We use essential cookies to keep you signed in and to remember basic preferences like theme. We do not use third-party advertising trackers.

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Questions about this policy or your data can be sent through our Contact page, and our team will respond as soon as possible.